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GRM Document Management - 866.947.6932
release of information
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release of information

When it comes to fulfilling Release of Information (ROI) demands, speed and compliance are paramount. Most ROI requests are time-sensitive and sometimes in the spirit of delivering information fast, certain steps in compliance are bypassed. On the other hand, the completion of all the proper compliance steps before critical information is released can turn into a lengthy process.

We’ve developed a step-by-step procedure which merges both the concept of quickly delivering information to requestors and upholding all federal and state regulations regarding the privacy of patient data. Our medical ROI specialists initiate and manage every step of GRM’s authorization and release procedures, so you can be confident that outsourcing ROI compliance to GRM is a smart and safe decision.

UNMATCHED ROI versatility

There is no ROI demand we can’t complete. We strive to provide
the most secure, accelerated release of information services.

  • Information can be released in a variety of formats which includes
    paper, digital or the direct delivery of data to EMR/EHR systems.
  • We work with a wide array of third-party entities such as law firms,
    insurance companies, state agencies and court systems.
  • We strictly adhere to HIPAA and HITECH regulations throughout
    our ROI fulfillment process, eliminating any chance of a breach
    in confidentiality taking place.
  • All ROI tasks are closely tracked through audit trail reporting to
    provide end-to-end visibility on requests.

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A proven roi approach

Each phase of our nine-step ROI process has been refined for optimal
delivery speed and information security.

  • Validate the legitimacy of the requester.
  • Capture, collect and sort requested information.
  • Create invoice for the ROI services performed and those
    that have yet to be completed.
  • Package and validate patient information for delivery.
  • Collect ROI fees, or submit invoice prior to delivering content.
  • Deliver information to the verified requestor.
  • Send fulfillment notifications to the parties involved
    after delivery has been made.
  • Authenticate the receipt of information.
  • Track ROI content activity.

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