Solutions
Retail

Electronic Retail Records

As retail operations grow, records are more likely to be retained away from the store level.  Human resources, IT and accounting are often handled from one centralized office. Security, both of employee and customer records, is becoming an increasing concern.  GRM's Information Management Solutions are  designed  to  incorporate all levels of business to keep your records secure.

GRM’s integrated Information Management Solutions offers a fully integrated and dynamic system will:

  • Provide needed security and give you a single virtual location to control your entire operation
  • Provide your customers a secure portal for their sensitive information
  • Accurately track sales
  • Protect and organize employee files
  • Cut costs

GRM can provide the efficiencies you are looking for, and ensure your investment delivers added value for both your company and your customers.

Key Needs

GRM Benefits

Guarantee 100% Accuracy & Efficiency, resulting in faster, lower cost service and increased customer satisfaction

Provide faster, lower-cost service

Increase customer satisfaction

Organize paper records and convert to digital where appropriate

GRM’s record center offers state of the art security for all of your paper records.  Many retail operations are choosing to supplement or even replace their paper records with digitally scanned documents. 

Enable information sharing and collaboration between retail outlets and the corporate office

Organize paper-based information including employment and credit applications, personnel/human resources documents, purchase orders/invoices and financial/budgetary reports – across multiple locations

Human Resources

Key Needs

GRM Benefits

Improve applicant tracking, benefits management, employee management, and reduce costs

Scanning & imaging paper and electronic files provides more efficient document access and reduces the risk of losing critical documents. Web access to documents enables faster, lower cost and more efficient service. Storing documents in the GRMOnlineRecordCenter reduces storage costs and ensures that document retention requirements are met.

Information Technology

Key Needs

GRM Benefits

Business lines often have their own IT systems

Reduce the cost to maintain legacy systems

Control costs of document storage & archival

Support initiatives to improve customer service and response time

Archiving documents in the GRMOnlineRecordCenter greatly reduces storage costs and facilitates search & retrieval as required.

Accessing data via the web enables easy integration of data from disparate and legacy systems to facilitate report mining, fraud detection and other applications. GRM Digital reduces the cost of utilizing data from legacy systems as programmers are not needed to create specialized applications.

Workflow processes are streamlined to improve response time.

Legal and Compliance

Key Needs

GRM Benefits

Define, monitor and enforce standards for complying with governmentally required policies and regulations

Reduce the risk of litigation

Manage the cost of compliance and meeting legal needs

GRM Digital services cost-effectively protect the confidentiality and integrity of key paper and electronic documents, and make them readily available to authorized users.

A single repository enhances the ability to monitor transactions.

GRM solves the problem of document accountability by preserving original documents in digital format, meeting the requirements of document retention and destruction laws and providing audit trails of access.

Checks may be scanned into the ORC for viewing, printing and archiving in accordance with Check 21 regulations.

Operations (Branches & Call Centers)

Key Needs

GRM Benefits

Provide a consistent brand and level of service across all lines of business and types of service delivery

Cost reduction

Increasing customer retention & satisfaction

GRM Digital services streamline forms processing and integrate the information with back-office systems.

GRM provides easier access to information for more first call resolution and reduces the time and effort for document search & retrieval, greatly improving the quality of service and customer satisfaction.

The GRMOnlineRecordCenter provides self-service web access to documents, supports a consistent level of service, and reduces cost.