Records Management

GRM Document & Records Management is at the forefront of the Information and Records Management industry. We are famous for our end-to-end storage and cutting-edge Information Management Solutions, but it’s our brick-and-mortar services that function as the foundation for our business.

Secure Records Storage Centers

GRM safely stores and secures your sensitive information by maintaining state-of-the-art facilities, employing the latest software and remaining equipped with only the most cutting-edge technology. We have over 3 million square feet of storage space spread throughout several Records Management Centers located across the United States - each outfitted to serve as primary business centers capable of accommodating even the most demanding data storage requirements.

GRM Facilities feature:

• 24/7 security, utilizing CCTV and on-premises guards
  
• Comprehensive fire suppression systems
  
• Customized shelving to allow for the storage of all size boxes
  
• Comfortable, private access rooms for on-site viewing
  
• Spacious staging areas
  
• Full office amenities
  

Scanning and Document Management Technology

Since GRM’s inception, barcode technology has been at the backbone of our information management strategy. Barcoding is the most important step in a record’s chain-of-custody. Our barcoding ensures that our customers have an accurate inventory and that we know the precise location of each and every record. Barcoding also helps ensure complete confidentiality and Records Compliance. 

We start by assigning a unique, discrete barcode identification number to each shelf location within our Offsite Data Storage Centers. The same is done for every storage container and, in some cases, even specific documents, assuring 100% accurate tracking, monitoring and delivery. In order to facilitate this process, we equip all GRM Records Center personnel and GRM drivers with laser scanners, as well as portable printers for our drivers, allowing them to print scanner-validated receipts. Our trucks are outfitted with wireless radios to maintain contact with GRM’s Dispatching Group. All deliveries and pickups are monitored in real time via Digital Dispatch, our proprietary, real-time fleet management and performance software. Our full-time, in-house IT Group - including Application Developers, Systems Engineers and Telecommunications Specialists – oversee all of our scanning and Document Management technology.

We also offer GRM eAccess, our web-based inventory control and order request application, which places complete database capabilities, including online document imaging services and customized activity reports, instantly at our clients’ fingertips.

Customer Service

The client comes first at GRM.  In order to meet your needs, live customer assistance is never more than a phone call away with our offsite data protection and Information Management Systems staff available 24 hours a day - year-round. GRM directs all queries, orders and transactions to your local GRM secure offsite Records Management Center. All archiving and retrievals are performed by fully-trained GRM personnel. Our drivers adhere to GRM’s strict delivery and pick-up procedures and protocols.

We offer Next Day and Same Day Delivery services and are capable of expediting deliveries within two hours of your order. All deliveries and pickups are scanner-validated for 100% accuracy. And your local GRM Account Executive and Client Service Manager are always ready to respond to inquiries.