GRM & Xerox Deliver Legacy Data Solution for Public Hospital Closing


A public hospital location in San Pablo, California, Doctors Medical Center (DMC) had to shut down after years of struggle. When the hospital shut down the authority was ultimately transferred to the West Contra Costa County Healthcare District. The district then issued an RFP in search of vendors that could provide an effective Legacy Data Archiving solution. There were thousands of boxes of physical patient records and X-rays that required secured storage as well as millions of electronic medical records that were residing on eight different EMR systems. These records all needed to be easily accessible to patients, physicians, lawyers, insurance carriers and other authorized parties.


To solve this complicated project, GRM partnered with Xerox to implement a blended physical and digital archiving solution in full compliance with federal and state healthcare laws. GRM immediately provided digital ECM archiving, hard copy medical record chart storage, on-demand scanning/imaging of X-rays and mammograms and medical release of information services. Working to help the customer, GRM closed the offsite document storage account DMC had with another vendor and transferred thousands of boxes and medical records to GRM’s San Francisco facility.
GRM XEROX healthcare document management


Doctors Medical Center is now able to view all their electronic records through GRM’s cloud repository as well as track their physical records using their eAccess portal. The hospital’s executive team was able to close the facility on time with the peace of mind that all of their physical and electronic documents met the proper security and compliance standards. The DMC Legacy Data project stands out as an example of the Xerox/GRM partnership in action and GRM’s in-house ability to bundle multiple, integrated services into an end-to-end blended solution.



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