Release of Information

At GRM, we recognize that so many of our clients engage us for our ROI services because they’re being forced to do more with less staff, are responding to an increasingly large number of audits and they’re struggling to keep up with a constantly evolving set of government regulations. They know that these dynamics put them at greater risk of making medical ROI errors, creating confidentiality breaches and the resulting liability.

A FORMIDABLE COMBINATION OF

TECHNOLOGY, EXPERIENCE & SERVICE

Ultimately, our clients rely on our HIPAA- and HITECH-compliant solution because of our unique and compelling combination of technology, experience and customer service – that collectively increases accuracy, dramatically reduces costs and delivers a more effortless customer experience.

TECHNOLOGY

The backbone of the GRM medical Release of Information service is VisualVault, a highly-secure closed cloud-based platform. The core components of this platform are ideally-suited to deliver services such as ROI that demand highly-secure processes that often require the automated extraction and organization of data.

From its advanced capture capabilities to its workflow automation capabilities to it sophisticated analytics functions, The HIPAA-compliant VisualVault platform delivers the functionality and management tools required to deliver efficient, fast and nearly-error free ROI services.

EXPERIENCE

GRM has deep ties to the healthcare industry. Providing a range of technology solutions to some of the largest and most well-respected healthcare organizations in the country, GRM understands the business of healthcare and is steeped in the technical integrations with third-party systems that house, process and report upon patient records.

Additionally, GRM has been a leader in information management services for over 30 years and expertise in compliance and governance is one of the central components of this experience.

CUSTOMER SERVICE

Claims of “great customer service” often comes across as “lip service” but it is something that sets GRM apart. While the business is driven by technology, we recognize that humanity is central to the business of healthcare and patient health. So, our approach to customer service is defined by attentiveness, availability and follow-up. Some things require the human touch…and happy, satisfied customers is one of them.

Components of Our Platform

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ADVANCED CAPTURE

ROI Software Companies

DOCUMENT
ANALYSIS ENGINE

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INTELLIGENT FORMS

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WORKFLOW AUTOMATION

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ACTIONABLE ANALYSIS

EFFICIENT & SECURE

RELEASE OF MEDICAL INFORMATION

One of the things that makes VisualVault so well-suited to serve as an ROI platform is its integration capabilities – which includes integration with EMRs, billing and imaging systems. These technical integrations and smooth exchange of data simplify and accelerate the ROI fulfillment process.

Gone are the days of ROI requests only being submitted by phone and fax. Our online ROI portal makes it simple for patients, healthcare providers, insurance companies, lawyers and court systems to request information online using our Release of Medical Information Form.

This intelligent form expedites the Release of Medical Information request process by:

  • Integrating with existing data management platforms and data repositories, as well as ROI legacy software.
  • Immediately connecting requestors with GRM to create valid requests in real-time, eliminating paper requests
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DELIVERING

HEIGHTENED VISIBILITY

Our Release of Medical Information solution further reduces the risk of missed deadlines by providing valuable insights such as operational reporting to the executing ROI team, analytics to management, and predictive and actionable analytics to management. Our platform’s predictive and actionable analytics features identify records and requests that are in danger of missing the 10-day cutoff period. It determines which data is missing and automatically alerts all relevant parties so the issue can be corrected and the ROI request fulfilled on schedule.

Information can be released in a variety of formats including paper, digital and the direct delivery of data to EMRs or even archived EHR data systems.

WATCH TO LEARN ABOUT

ROI SOLUTIONS

GRM has 30 years of experience in medical records management. In this video you’ll learn about our expertise and technology that are at the center of our ROI services.

GET IN TOUCH

You can reach out to us by phone at 888.907.9687, or fill out the form below